Customer Satisfaction Survey - Phelps Dodge Cable

Our mission is to provide you with the highest level of customer satisfaction while offering the guidance, information, and services required to meet your conformity assessmennt business needs. We would like to receive feedback from you on the service provided.

For the confidentiality purpose, please send the completed form back to marketing team only. (marketing@pdcable.com)

Name-Surname*
Tel.*
E-mail*
Company*
Position*
Part 1 : Customer satisfaction for Phelps Dodge International Thailand
5 = Excellent , 4 = = Very Good , 3 = Good , 2 = Fair , 1 = Poor

1. Products
Product range and availability offered
Reliable quality with competitive price
Packaging and packing quality, i.e. wooden drum, steel drum, and information on label
Tailor-designed products match with the requirements
2. Customer service
Useful information providing
Response professionally
Corrective actions on complaints are timely deployed
Routinely contacted by sales person
Service level in term of Witness test , Factory visit
3. Quotation and Ordering process
Providing on-time quotation and other responses
Usually receive the order confirmation response
Suitable production lead-time.
Urgent order handling
4. Delivery
Ontime delivery
Advance delivery notification received
Receiving products accurately as per the order
Accuracy of shipping document
Part 2 : Customer satisfaction with each brand.
Explanation : Please give your opinion about products and services for each brand by ordering . 1= order 1, 2= order 2, 3 = order 3
1. Products and Services Reliability
Order 1
Order 2
Order 3
2. Competitve Price
Order 1
Order 2
Order 3
3. Ordering process and delivery leadtime
Order 1
Order 2
Order 3
4. Service and problem solving
Order 1
Order 2
Order 3
5. Most frequently ordered brand
Order 1
Order 2
Order 3
6. Over all in quality of product and service , which brand is the most admirable
Order 1
Order 2
Order 3
Comments :
Thank you very much for your cooperation.

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Part 1 : Customer satisfaction for Phelps Dodge International Thailand

1. Products

2. Customer service

3. Quotation and Ordering process

4. Delivery

Part 2 : Customer satisfaction with each brand.

1. Products and Services Reliability

2. Competitve Price

3. Ordering process and delivery leadtime

4. Service and problem solving

5. Most frequently ordered brand

6. Over all in quality of product and service , which brand is the most admirable

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